Support & Help Center
We're here to help! Find answers, get support, and learn how to make the most of Balegh.
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How to Use the Balegh App
Create Your Account
Sign up as a student or tutor using your phone number. Complete your profile with relevant information to get started.
Find or Offer Lessons
Students: Browse tutors by subject, stage, and ratings. Tutors: Set your availability and subjects you teach.
Book or Accept Sessions
Students can book lessons with their preferred tutors. Tutors receive booking requests and can accept or decline them.
Join Your Lesson
At the scheduled time, join your lesson through the app. Use audio calls, screen sharing, and chat to communicate effectively.
Complete and Review
After the lesson, students can rate and review their experience. Payments are processed securely through the app.
Troubleshooting Common Issues
Can't Sign In or Create Account
If you're having trouble signing in or creating an account:
- Ensure you're entering the correct phone number with country code (+966)
- Check that you have a stable internet connection
- If you didn't receive the OTP code, try resending it or check your SMS messages
Audio or Video Not Working
If you're experiencing issues with audio or video during lessons:
- Grant microphone and camera permissions in your device settings
- Close other apps that might be using your microphone or camera
- Try refreshing the page or restarting the app
Payment Issues
If you're having problems with payments:
- Verify that your payment card information is correct and up-to-date
- Ensure your card has sufficient funds and is not expired
- Contact your bank if the payment is being declined
Booking Not Showing Up
If your booking is not appearing in your lessons:
- Refresh your bookings page or restart the app
- Check if the booking was successfully completed (look for confirmation email)
- Verify you're logged into the correct account
Screen Sharing Not Working
If screen sharing is not working during lessons:
- Grant screen sharing permissions when prompted by your browser
- Try using a different browser (Chrome or Safari recommended)
- Ensure you're using the latest version of your browser
Frequently Asked Questions
How do I cancel or reschedule a lesson?
You can cancel a lesson up to 24 hours before the scheduled time for a full refund. Go to 'My Lessons', select the lesson, and click 'Cancel Booking'. For rescheduling, contact your tutor through the chat feature.
What devices are supported?
Balegh works on most modern devices including smartphones, tablets, laptops, and desktop computers. For the best experience, we recommend using a laptop or desktop with Chrome or Safari browser.
How do payments work?
Students pay securely through our platform using credit/debit cards. Payment is processed when you book a lesson. Tutors receive their earnings after completing lessons, minus platform fees.
What if I'm not satisfied with a lesson?
We want you to have a great experience. If you're not satisfied, please contact our support team within 48 hours of the lesson. We'll review your case and may offer a refund or credit.
How can I become a verified tutor?
To become a tutor, sign up with a tutor account, complete your profile, upload your credentials and teaching videos. Our team will review your application and verify your qualifications within 3-5 business days.
Additional Resources
Still Need Help?
Our support team is ready to assist you with any questions or issues.