Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last Updated: October 12, 2025
Introduction
Balegh Educational Platform ('we', 'our', or 'us') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our educational platform and services.
If you have any questions about this Privacy Policy, please contact us using the information provided at the end of this document.
Information We Collect
Personal Information
- Full name and contact details
- Email address
- Phone number
- Date of birth
- Gender
- Educational background and preferences
Usage Information
- Log files and usage data
- Device information and IP address
- General location data
- Cookies and tracking technologies
User-Generated Content
- Chat messages and communications
- Uploaded files and documents
- Voice and video recordings
- Reviews and feedback
Camera and Media Access
- Photos and videos captured through the app
- Profile pictures and images
- Educational content shared in chat
- Learning materials documentation
Camera Access and Permissions
We request camera permission to enable users to capture photos for profile pictures, share educational content in chat messages, and document learning materials. Camera access is optional and the app functions without it. Photos are encrypted and stored securely on our servers. You can withdraw camera permission at any time through your device settings.
Purpose of Camera Access
- Capture and update profile pictures
- Share educational content and learning materials in chat
- Document and share study materials with tutors/students
- Camera access is requested only when you tap camera/gallery buttons
Required Permissions
- Android: android.permission.CAMERA
- iOS: Camera usage permission with Arabic description
- Camera access is completely optional - you can use the app without it
- You can enable/disable camera access anytime in device settings
Data Processing and Storage
- Photos are uploaded to our secure servers for sharing
- Stored on secure servers with local device cache
- Encrypted in transit and at rest using industry standards
- Only shared with intended recipients (tutors/students)
- Retained until account deletion or upon user request
Your Rights Regarding Camera Data
- Withdraw camera consent through device settings at any time
- Request deletion of all camera-captured content
- View and download your photos through your profile
- Full control over what images you share
Legal Compliance
- Camera data is treated as personal data under GDPR
- Parental consent may be required for users under 16
- Special considerations apply for users under 13
- Complies with Google Play Store camera permission disclosure requirements
How We Use Your Information
Primary Uses
- Provide educational services
- Communicate with you
- Process payments
- Provide customer support
Secondary Uses
- Improve our services
- Ensure platform security
- Analytics and research
- Comply with legal obligations
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy.
Service Providers
We may share information with trusted third-party service providers who assist us in operating our platform, conducting business, or servicing you.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
- Data encryption in transit and at rest
- Limited access controls and authentication
- Regular security monitoring and testing
- Employee security training and awareness
- Incident response and recovery procedures
Your Rights and Choices
Access and Portability
- View and access your personal information
- Download your data in a portable format
- Request data portability to another service
Control and Modification
- Update or correct your information
- Request deletion of your information
- Restrict processing of your information
To exercise these rights, please contact us at:: info@baleghapp.com or through WhatsApp on +966 56 217 9687
Account and Data Deletion
You have the right to request deletion of your Balegh account and associated personal data at any time. We are committed to processing your deletion request promptly and in accordance with applicable data protection laws.
How to Request Account Deletion
- Send an email to info@baleghapp.com with the subject line 'Account Deletion Request'
- Include your registered phone number in the request
- Provide a brief reason for deletion (optional but helps us improve)
- Our team will verify your identity and process the request within 30 days
Alternatively, you can contact us through WhatsApp on +966 56 217 9687 during business hours to request account deletion
Data That Will Be Deleted
Upon account deletion, we will permanently delete:
- Your personal information (name, email, phone number, date of birth, gender)
- Profile pictures, bio, and educational preferences
- Chat messages and communications (except as noted below)
- Photos, videos, and files uploaded by you
- Your booking history and lesson records
- Reviews and ratings you have given or received
- Your login credentials and account access
Data That May Be Retained
For legal, security, and business purposes, we may retain certain data:
- Financial transaction records (required by law for 7 years)
- Data required for legal compliance, dispute resolution, or fraud prevention
- Anonymized analytics data that cannot identify you personally
Retained data is securely stored and deleted after the required retention period expires
Processing Timeline
- Account access is disabled immediately upon request verification
- Full data deletion is completed within 30 days
- You will receive a confirmation email once deletion is complete
- Account deletion is irreversible and cannot be undone
Before You Delete Your Account
Please consider the following before requesting deletion:
- You will lose access to all your bookings and lesson history
- Pending payments or refunds must be settled before deletion
- Tutors must withdraw their balance before account deletion
- You may temporarily deactivate your account instead of deleting it
Contact for Account Deletion
Email: info@baleghapp.com
Subject: Account Deletion Request
Phone: +966 56 217 9687
Business Hours: Sunday-Thursday, 9:00 AM - 6:00 PM (Saudi Arabia Time)
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze usage, and provide personalized content.
Essential Cookies
Required for basic platform functionality and security
Analytics Cookies
Help us understand how users interact with our platform
Marketing Cookies
Used for personalized advertising and content
Cookie Control: You can control cookie settings through your browser preferences or our cookie consent manager
Third-Party Services
Our platform may integrate with third-party services for payment processing, analytics, and communication purposes.
Payment Processors
Secure payment processing services that handle your payment information
Analytics Services
Services that help us understand platform usage and improve user experience
Communication Services
Email and messaging services for notifications and support
Children's Privacy
Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
Age Requirement: You must be at least 13 years old to use our platform
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data.
These safeguards include data processing agreements, standard contractual clauses, and other legal mechanisms as required by applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
Notification of Changes: We will notify you of any material changes by posting the new Privacy Policy on this page and updating the 'Last Updated' date.
Contact Us
Address
King Fahd Road, Al Olaya District
Riyadh, Saudi Arabia